FAQ
Questions travelers ask before they book
Are you available 24/7?
Yes. Dispatch and chauffeurs operate around the clock, every day, including holidays. Call or text 516-923-2220.
Do you track my flight?
Every airport pickup includes free flight tracking and 60 minutes of complimentary wait time after landing. Your chauffeur meets you in arrivals with a name sign, or curbside if you prefer.
How does pricing work?
Request an instant quote online or by phone. We confirm the total before you book so there are no surprises at the curb.
Which vehicles can I choose?
Business Sedan, Executive Sedan, Luxury SUV, Mid-Size SUV, Tesla Model Y, Volkswagen ID.4 and Sprinter Van, or similar vehicles, depending on availability.
How do I reach you quickly?
Call or text 516-923-2220, message us on WhatsApp, or email bookings@transprolux.com.
Do you serve Long Island, New Jersey and Connecticut?
Yes. We serve NYC Metro, Long Island, New Jersey and Connecticut, plus six airports.
Can I change my pickup time?
Yes. Call or text 516-923-2220 as early as possible and dispatch will adjust.
Do you offer Sprinter vans for groups?
Yes. Sprinter vans for up to 13 passengers, depending on the confirmed configuration. Multiple vehicles can be discussed for larger parties.
Do you provide child seats?
Tell us ages and sizes in your request and we will arrange suitable seating where available.
Do you serve private aviation airports?
Yes. We serve Teterboro (TEB) and Republic (FRG), coordinating with your FBO.